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FAQ's

CUSTOMER SERVICE

How can I contact you?

Just send us an email or DM on Instagram and we will get back to you within 24 hours!

How can I change or cancel my order?

Send an email as soon as possible. Please include your order number in the first email so that we can be immediately available. Please note that orders cannot be changed or canceled once they have been shipped.

I have not received a confirmation email. What now?

Please check your spam inbox first. If the email is not there, you can always contact us so that we can still send you the email!

DISPATCH

Do I have to pay shipping costs? Nothing! We pay the shipping costs

How long does shipping take?
See our shipping page in the main menu for a detailed indication!

Can I track my order?

Absolute! Simply enter the tracking code into the tracking page on our website. If you cannot find your tracking code, you can always contact us.

I did not receive any tracking information!

Please check your spam inbox first. If it is not included, you can of course always contact us

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